Ticket helper for IT teams

The morning queue, sorted before anyone opens it. Each ticket gets a priority with a reason, its response deadline, similar past fixes, the right help articles and a draft first reply for a tech to approve. Overnight alerts become a short briefing that says which ones explain which tickets.

Mornings start with a pile of tickets and a wall of alerts.

Someone has to work out what is urgent, dig up how it was fixed last time and reply before the deadline, while the real problem hides among routine alerts.

Triage, research and a first reply, with a tech in charge.

It reads each ticket with the client's plan and setup, finds similar solved tickets and help articles, links the alerts that explain it, and drafts a calm first reply. It has read-only access and never sends anything on its own.

This page replays a real run recorded on live data. On a free automation plan call, it runs on your own work.

More demos

  • Stop losing enquiries: a new enquiry gets a personal reply in under a minute, and the owner gets a heads-up on how promising it looks.
  • Fresh contact lists: pick a niche and a city and get real businesses, the contact details they publish and an opening line written for each.
  • Companies hiring right now: this week's job posts for the role you choose, the person to contact at each company and a short note ready to send.
  • Monthly client report, written for you: a client's Google Ads, Meta Ads and Google Analytics numbers become a plain-language monthly report, with every figure traced to the data and private notes for the account lead.
  • Morning ad watchdog: every client ad account is checked before 8am, and one message says which need you today, the likely cause and the next step.
  • Ticket helper for IT teams: a small MSP's morning queue gets priorities, deadlines, similar past fixes and draft replies, and 38 overnight alerts become a short briefing linked to the tickets they explain.
  • Ask our docs: staff questions answered only from the company's own procedures, with every quote checked, an honest answer when it is not written down, and help articles drafted from solved tickets.
  • Inbox triage, in your voice: a founder's Monday inbox is sorted into what needs them today, what the team can handle, new business and noise, with replies drafted in their own tone and phishing set aside.
  • Account health radar: every client account scored for churn risk by clear rules, the ones to call this week explained, growth openings spotted, and the check-in email and review agenda drafted.
  • New client onboarding: a won deal becomes a dated project plan, an access checklist, a welcome email, a research brief from the client's website, a kickoff agenda and one polite reminder.
  • After the call: one sales call becomes a follow-up email, tasks with owners, a CRM update, the points still to settle and a proposal, all waiting for your approval.